Personal information we collect or process
By the term “personal information,” we refer to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified such that it cannot identify you or reasonably be linked to you. We may collect or process the following categories of personal information—including inferences drawn from such personal information—depending on how you interact with the Services, your place of residence, and as permitted or required by applicable law.
Contact details, including your name, address, billing address, shipping address, phone number, and email address. Financial information, including credit card numbers, debit card numbers, financial account details, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment-related details. Account information, including your username, password, security questions, preferences, and settings. Transaction information, including items you view, place in your shopping cart, add to your wish list, purchase, return, exchange, or cancel.
and your past transactions. Correspondence with us, including information you include in your communications—for example, when submitting a customer service inquiry. Device information, including details about your device, browser, network connection, IP address, and other unique identifiers. Usage information, including details regarding your interaction with the Services, such as how and when you interact with or navigate through them.
Sources of personal information
We may collect personal information from the following sources: Directly from you, including when you create an account, visit or use the services, contact us, or otherwise provide us with your personal information; Automatically through the services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies; From our service providers, including when we engage them to enable specific technology and when they collect or process your personal information on our behalf; From or partners or other third parties
How we use your personal information
Depending on how you interact with us or which services you use, we may use personal information for the following purposes: Providing, personalizing, and improving services. We use your personal information to provide you with services—including fulfilling our contract with you, processing payments, executing orders, remembering your preferences and interests, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, generally creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and creating a personalized shopping experience (such as recommending products relevant to your purchases). This may include using your personal information to better personalize and improve the services.
Marketing and Advertising: We use your personal information for marketing and promotional purposes—such as sending marketing, advertising, and promotional messages via email, text message, or postal mail, and displaying online advertisements for products or services on other platforms or websites—based on items you have previously purchased or added to your shopping cart, as well as other activity on the Services. Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect, investigate, or take action regarding fraudulent or unauthorized activities.
unlawful, unsafe, or potentially harmful [content/activity], protecting public safety, and securing our services. If you choose to use the services and register an account, you are responsible for maintaining the security of your account credentials. We strongly recommend that you do not share your username, password, or other access details with anyone else.
Communicating with you: We use your personal information to provide customer support, respond to you, deliver effective services, and maintain our business relationship with you. Legal reasons: We use your personal information to comply with applicable law or respond to valid legal processes—including requests from law enforcement or government agencies—to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
Your Rights and Choices
Depending on your location, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may apply only in certain circumstances; in some cases, we may refuse your request as permitted by law. Right of Access/Knowledge: You may have the right to request access to the personal information we hold about you. Right to Deletion: You may have the right to request the deletion of the personal information we hold about you. Right to Correction: You may have the right to request the correction of inaccurate personal information we hold about you.
Right to data portability: You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, subject to certain circumstances and exceptions. Managing communication preferences: We may send you promotional emails; you can unsubscribe from receiving them at any time by using the unsubscribe option provided in the emails we send. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders you have placed.
Complaints
If you have complaints regarding how we handle your personal information, please contact us using the contact details provided below. Depending on your place of residence, you may have the right to appeal our decision by contacting us using the details set out below, or to lodge a complaint with your local data protection authority.
